How to Order Your Custom Pet Portrait
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1. Choose Your Portrait Style
Browse our collection and pick the perfect style for your pet.
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2. Upload Your Pet's Photo
Upload your favorite photo of your pet, and we'll take care of the rest.
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3. Review & Customize
Get your preview within 1–2 days. Request changes or approve your design when you're happy with it.
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4. Approve & Ship
Once approved, we'll create, carefully package, and ship your portrait with tracking.
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5. Unbox & Check Your Art
Open your package and check your portrait. If anything isn't right, we're here to help!
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6. Show Off Your Pet Art
Display your portrait, share it with friends, or tag us on Instagram!
Custom Pet Portraits
Choose a style. Upload your photo. We do the rest.
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Two pets in cozy bathrobes
Spa Day Duo
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Soft cloud watercolor art
Watercolor Portrait
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Japanese warrior style
Samurai Pet
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Caption Text
Column
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Brave medieval knight cat
Knight Cat
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Vintage renaissance pet art
Renaissance Companion
Pet parents cherish one-of-a-kind pet art.
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I've ordered this portrait of each of my pets, once they are gone. I love the little art display I have created in my office - and although the animals are gone, I still feel like they're with me when I glance up at the display.
Janna H.
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I just bought my third pet portrait to add to my wall of my pups!! I smile every time I walk in the door and see my girls up there! West & Willow even sent me new frames because the manufacturer as different from a few years back and they weren’t a perfect match but they corrected that issue!!
Kathleen S.
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I decided to order this when my dog was getting sick, little did I know she would be gone so soon. It ended up being the centerpiece to her memorial. The likeness was great and I’ve used the mug everyday! Definitely have recommended to all my friends with pets.
Doy H.
Why Choose us
Preserve Your Pet’s Unique Personality in Timeless Art
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Unlimited Revisions
You’ll get a preview of your pet portrait before printing.Request as many tweaks as you want — we won’t print until you love it. -
Worldwide Shipping
We ship pet art worldwide with full tracking. Free shipping on all orders over $110 USD. -
Pup-ster Customer Support
Our pet-loving support team is available 24/7 via email and live chat.Fast replies, happy to help with anything!
Free Shipping
Free Unlimited Revisions
Online Support
Flexible Payment
Key Information
How long will I receive my finished pet portrait after ordering?
After you approve the final proof, production takes 3–5 business days, plus 4–10 business days for US shipping. Estimated total lead time is 7–15 business days. Delivery times are estimates only and may be affected by holidays, weather or carrier issues. Contact us before ordering if you need it for a birthday/holiday. We only guarantee a deadline if confirmed in writing.
Can I revise my artwork? How many free revisions do I get?
Your order includes up to two rounds of minor revisions. Minor revisions only adjust details in your original request. Changing pet photo, subject, art style, background, size or composition counts as redesign and incurs extra fees. Physical production will NOT start until you approve the final proof.
When can I cancel my order and what is your refund policy?
- Before design starts: full refund
- Design started, first proof not sent: refund minus 30% design fee
- First proof sent, final approval pending: refund minus 50% design fee
- After final proof approval: custom production begins. No cancellation, exchange or returns for change of mind.
What if tracking shows delivered but I don’t get my package, or my package is lost?
If your package is missing 7 business days after estimated delivery date, contact us to open a carrier investigation. If carrier confirms loss, you may choose a free replacement based on your approved proof or full refund. If carrier has valid proof of delivery to correct address, refund is not automatic; discounted remake may be offered case by case.
Can I return the portrait if I’m not happy? What issues qualify for after-sales claims?
Custom portraits cannot be resold. Returns or refunds for subjective dissatisfaction or wrong size selection after proof approval are not accepted. Claims are only valid for shipping damage, wrong item/size, missing items, major production deviation from approved proof, or manufacturing defects reported within 30 days. Shipping damage & wrong items must be reported within 7 calendar days after delivery with photos and order number.